Metro Magazine, August 2017
tervals and the customer will come in at designated times each year to have PMs done Whats on the horizon for REV REV is certainly not a company that is satisfied with the status quo REV is working on new products for ENC Formerly ElDorado National California which is our heavy duty transit bus and you are going to see a larger presence with REV and ENC into the fixed route transit bus industry ENC has superior products including an all 304 stainless steel bus which is completely rust proof for our customers with corrosion issues There is currently a lot of consolidation going on with our shuttle bus brands so were very excited about those opportunities Our legacy brands with ElDorado Champion and Goshen remain very strong in the industry and now we have just introduced the all new World Trans product which is the first ever high floor shuttle bus to be crash tested and passed FMVSS 214 which makes this the safest bus on the road today Collins our school bus manufacturer just announced the first ever low floor school bus with a ramp and no steps We just really continue to innovate at REV thats what were all about is innovation and bringing new products to the market What is REVs biggest challenge and how are you trying to overcome it The biggest challenge or should I say opportunity is REV continues to bring to the market more than just manufacturing of buses At REV were offering services that go along with those products For instance we offer the REV Ryder Program an online parts program for all of REVs buses and chassis REV Financial Services for our Dealer Network Retail REV financing for customers and REV Rental for those customers with short term bus needs and finally REV Insurance Were trying to be more than just a manufacturer And when you begin to insert yourself into the market in that manner its a big change So I wouldnt say its a challenge but more of an opportunity The customer is looking for more of an overall program from manufacturers like REV well be able to evaluate the total cost of ownership with the customers because they will register with their VIN numbers so well be able to track how well the vehicle is doing for them over the life of the vehicle There are two types of programs REV Ryder is offering to customers On Demand Program and Preventative Maintenance Program The difference is the customer would register with Ryder then set up an account with Ryder at that point and then that customer can go to any Ryder location On Demand Whenever a customer has a service situation no matter where the vehicle is located you can just arrive at a Ryder location and they will be there ready to assist and make the necessary repairs The Preventative Maintenance program is set up on monthly in32 mETRO mAGAZINE AUGUST 2017 metro magazine com REV GROUP
You must have JavaScript enabled to view digital editions.
